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Israel

Customer Success Manager

Caesarea

Spectrum Dynamics Medical develops, manufactures, sells, and services state-of-the-art nuclear medicine imaging systems. We are transforming the Single Photon Emission Computed Tomography (SPECT) imaging systems market from analog to digital detection technology, enabling hospitals and clinicians to provide superior healthcare services at significantly lower costs. We launched the world’s first digital cardiac dedicated SPECT system, the D-SPECT Cardio system, in 2007. Since then, the D-SPECT® has become the system of choice for functional cardiac imaging, with hundreds of systems sold worldwide. We then launched the VERITON® SPECT/CT, which employs identical digital detectors made of Cadmium Zinc Telluride (“CZT”). Along with ingenious hardware design, proprietary software, and proprietary algorithms, this enables imaging at unprecedented speed, with a low radiation dose, and superior image quality. The VERITON® SPECT/CT is a platform for next-generation imaging and therapy-guiding applications.

Role Overview

The Customer Success Manager is responsible for leading customer satisfaction and long-term customer relationships across our global medical device service organization. This is a highly customer-facing role, with frequent international travel and regular on-site visits, focused on building trust, fostering partnerships, and delivering service excellence.

Position Responsibilities 

  • Drive global Customer Success and Customer Satisfaction strategy
  • Build and maintain strong, long-term relationships with key global customers
  • Act as the primary customer-facing owner for service experience and satisfaction
  • Conduct frequent on-site customer visits to understand needs, expectations, and pain points
  • Establish and manage closed-loop customer feedback processes – represent the VOC
  • Define, deploy, and manage global customer satisfaction metrics (NPS, CSAT, CES)
  • Lead service reviews and QBRs with strategic customers, both on-site and remotely
  • Analyze customer feedback, identify trends, and drive continuous improvement initiatives
  • Partner closely with regional teams to improve customer experience
  • Manage global customer escalations and critical service issues
  • Support customer retention and service contract renewals through strong customer relationships

Key Success Metrics

  • Strength and continuity of customer relationships
  • Customer Satisfaction NPS / CSAT improvement (YoY)
  • Customer Retention & Service Contract Renewal Rate
  • Customer Complaints and Service Escalations Rate (reduction trend)
  • Closed-Loop Feedback Completion Rate

Experiences, Knowledge, Skills and Abilities 

  • Proven experience in Customer Success, Service Excellence, or Global customer-facing service roles
  • Experience working with global, multi-region organizations (medical devices – strong advantage)
  • Strong understanding of technical Service and Application operations in SLA-driven environments
  • Experience with CRM, service systems, and KPI dashboards
  • Excellent communication, relationship-building, and stakeholder management skills
  • Strong analytical mindset with experience using CRM and service KPI dashboards
  • Fluent English (written & spoken)
  • High willingness to travel internationally – frequent travel (~50%)

Applications
Please submit job applications by email to [email protected]

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Esha Bandyopadhyay

General Counsel and Corporate Secretary Board

Esha Bandyopadhyay serves as Spectrum Dynamics Medical’s General Counsel and Corporate Secretary of the Board. In this role, she leads all of the company’s legal and compliance functions.

She brings to Spectrum a quarter century of legal experience with a particular focus on the medical device industry. Prior to joining Spectrum, Esha was a partner at several distinguished law firms, including Fish & Richardson, Winston & Strawn, and Kirkland & Ellis.

Esha holds a JD from U.C. Berkeley School of Law, and a BA in Economics from the University of California, San Diego, where – at 18 – she was the youngest graduate in the university’s history.

Xin Ma

Guang Mai CEO

Xin serves as Shanghai Guangmai (SD’s China Division) CEO since 2021.

Before joining the company, Xin served as CEO at Foze Medical Technology Limited and CEO at Shanghai Hi-tech Medical Technology limited for over 12 years.

Xin graduated from Kellogg School of management with MBA degree and from London School of Economics with MSc in Information Technology.

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Shlomi Aloya

VP Customer Support

Shlomi Aloya  is responsible for leading the global customer support organization of Spectrum Dynamics Medical. 

Shlomi has a vast service, operation and R&D experience of over 22 years in leading technical teams for capital equipment companies. 

Shlomi holds BA Executives degree  Business Administration and a M.A. Decision making & Negotiation

Ruthie Ben-kish

VP of Product development

Ruthie Ben–Kish serves as the director of software development and manages the main products development programs in Spectrum Dynamics Medical. 

Ruthie joined the company as software department manager and was then promoted to Director of Software development before assuming her current role. Ruthie brings to Spectrum Dynamics Medical over 25 years of experience in development of medical imaging and diagnostic systems of multiple modalities. 

Ruthie holds a BSc degree in Electrical Engineering and a MSc degree in Biomedical Engineering from the Technion Institute of Technology.

Dalia Shiti

VP Clinical Applications

Dalia Shiti serves as Spectrum Dynamics Medical Vice President of clinical applications being responsible for the applications training of the company’s customers worldwide. 

In her previous roles in the company Dalia served as clinical applications specialist and clinical application manager.   

Before joining the company Dalia served as leading technician in Bnai Zion Medical Center, Israel.

Nilda Rivera

Senior Director of Product Marketing

Nilda Rivera is responsible for the worldwide marketing activities of Spectrum Dynamics Medical including trade shows, advertisement, web and social media, products definition, sales tool development etc. 

Prior to joining the company Nilda worked at GE for many years and held various senior nuclear medicine and PET sales and marketing roles. Before joining GE Nilda worked as staff nuclear medicine technologist / clinical instructor University of Miami Jackson Memorial Hospital. 

Nilda holds a BSc degree in Biology/Chemistry from the University of Miami and is also nuclear medicine technologist.

Ayelet Dekel

VP Human Resources

Ayelet Dekel serves as Spectrum Dynamics Medical Vice President of human resources, being responsible for the global people operations. 

Ayelet joined the company as supply chain manager later becoming VP of Operations and HR manager before assuming her current role in the company. 

Ayelet brings to Spectrum Dynamics 20 years of experience in the global operations and human resources management. 

Ayelet holds a BSc degree in industrial engineering and an Advanced Certificate Studies in Human Resources from Bar Ilan University. 

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Igor Naroditsky

Vice President RA & QA

Igor Naroditsky is responsible for the Regulatory Affairs and Quality Assurance of Spectrum Dynamics Medical. 

Igor brings over 20 years of solid quality, regulatory and engineering experience in the healthcare and capital equipment industry. Prior to joining Spectrum Dynamics, Igor served as Vice President of Quality and Regulatory at KarmelSonix (ASX: KSI), an Australian healthcare company. Before that, he served for 10 years as Director of Global Quality Assurance and Regulatory Affairs at Camtek (NYSE: CAMT).  

Igor holds a BSc degree in Industrial Engineering from Ben Gurion University and a MSc degree in System Engineering and Management from the Technion Institute of Technology and is a Certified Quality Engineer. 

Amir Stadtmauer

VP Operations

Amir Stadtmauer is responsible for leading the global operations activities of Spectrum Dynamics Medical, which includes manufacturing, sourcing, logistics, information system and engineering.  

Amir has a vast supply chain experience of over 22 years in leading operation teams of capital equipment companies. 

Amir holds an MSc degree in Industrial Engineering and Management from Tel-Aviv University.

Tomer Gabay

Chief Executive Officer

Tomer Gabay serves as Spectrum Dynamics Medical’s CEO, being responsible for setting the company’s vision and strategy, leading the executive team and other senior management, balancing short-term and long-term goals, and driving growth by exploring new business models, markets, and products.

Before assuming the role of CEO, Tomer served as the company’s CFO.

Before joining the company, Tomer served as an audit manager of public and private companies in various industries at PwC Israel.

Tomer brings over 15 years of experience holding leadership roles in finance, business and operations in global organizations, as well as startups, including business planning, budgeting, forecasting, negotiations, due-diligence and fundraising. Tomer holds a BA in Economics and Accounting, and is a certified public accountant.

Nathaniel Roth

Chief R&D and Clinical Research Officer

Nathaniel Roth serves as Spectrum Dynamics Medical Vice President of research and development where he oversees and leads the development of the company’s products, clinical research and innovative technologies. 

Nathaniel joined the company as physicist later taking roles of Chief Physicist, Chief Physicist and Clinical Research Director, R&D manager before assuming his current role. 

Prior to joining the company, Nathaniel served as physicist for EADS, a military field company.  

Nathaniel holds a MSc degree in physics from University of Nice, France with additional post graduate degree in optics from the University of Saint Etienne.

Jim Haisler

Chief Commercial Officer

Jim Haisler heads the global commercial operations of Spectrum Dynamics Medical being responsible for sales and marketing of the company’s products. 

Jim brings to the company extensive experience in general management, sales and marketing in the field of medical diagnostic imaging and therapy.  

Prior to joining the company, Jim held executive level sales management positions with Philips Medical Systems, PhyMatrix Diagnostic Imaging, Dornier Medical Systems, N.A. and ADAC Laboratories.  

Jim has an educational background in X-ray and Nuclear Medicine Technology and holds an MBA Degree in Business from Pepperdine University. 

Yoel Zilberstien

Founder

Yoel Zilberstien is the founder of Spectrum Dynamics Medical. 

Yoel started his career as mechanical engineer in Elscint in the nuclear medicine division where he developed many of the technologies that have become standard within the SPECT industry. This division was later bought by GE. After leaving Elscint Yoel joined Biosense who focused on Electro-Physiology where he co-invented an endo-vascular GPS guidance system today known as the Carto system. Biosense was later bought by Johnson & Johnson.  

In 2000 Yoel founded the Spectrum Dynamics Medical with the vision of transforming the slow and unclear analog nuclear imaging technology to clear, digital and almost online imaging. Thereby providing the platforms for innovative clinical imaging therapy guiding applications. 

Yoel holds BSc degree in mechanical engineering from the Technion Institute of Technology. 

Gilad Yoeli

Chief Executive Officer

Gilad serves as Spectrum Dynamics Medical CEO since 2019. 

Before assuming the role of CEO Gilad served as the company CFO and chief operations officer of the company 

Before joining the company Gilad served as Chief Financial Officer at CoreFlow, and Senior Manager at Ernst & Young.  

Gilad graduated the University of Haifa with a BA degree in Economics and has spent his career in roles of increasing responsibility giving him a great range of exposure and leadership in business planning, medical devices, entrepreneurship, venture capital, and biotechnology.