CAREERS

Think you are qualified for this position

Customer Support Coordinator, EMEA

Switzerland / France

Spectrum Dynamics Medical is engaged in the development, manufacturing, sale and service of state-of-the-art nuclear medicine imaging systems.

We are spearheading the transformation of the Single Photon Emission Computed Tomography imaging systems from analog to digital detection technology, enabling hospitals and clinicians to provide superior healthcare services at much lower cost.

Location: Lyon / Clermont-Ferrand, France / Morges, Switzerland 

Position Responsibilities

  • Receive, enter service software, and then dispatch calls for Spectrum Dynamics service and applications support.
  • Assist with service contract management and renewal processes.
  • Disseminate daily data packages to secondary vendors and service partners.
  • Review and note monthly reporting for service activities.
  • Process development and growth for a new service group.
  • Review inbound emails from customers and respond accordingly.

Experiences, Knowledge, Skills and Abilities

  • Experience using all options of the Microsoft business platform; (Outlook, Word, Excel, PPT(.
  • Experience in answering customer calls and directing to the correct group for resolution.
  • Light data entry in service call process, Salesforce experience – an advantage.
  • Ability to communicate and respond in a kind manner with customers in potentially stressful situations. All customer interaction will be via phone or email no face-to-face interaction.
  • Detail-oriented in reviewing customer service tickets and invoicing.
  • People person – patient, consistent, and charismatic.
  • Calls handling – receiving incoming calls. Dispatch Field Service Engineers. Support ordering parts. Monitor the call’s life cycle until closing.
  • Assist the Regional Manager to manage the work plans – installations, upgrades, and priorities.
  • Contracts admin – approach customers in advance and update the SalesForce correctly.
  • SalesForce admin – calls, contracts, RMA, Install base
  • Service reports – KPIs (team, product, customers), Install base, Contracts rate, etc.

Share this position:

Share on facebook
Share on linkedin
Share on email

This website uses cookies to ensure you get the best experience on our website.

Get full access to all exclusive content

Complete the form below and verify your email address to unlock the content.

Get full access to all exclusive content

Complete the form below and verify your email address to unlock the content.

Get full access to all exclusive content

Complete the form below and verify your email address to unlock the content.

which product would you like to demo

Create a Username & Password

Please fill out this form to access our webinars

Complete the form below and verify your email address to nlock the content.

Get full access to all exclusive content

Complete the form below and verify your email address to unlock the content.