We are seeking a high-performing, customer-focused Service Professional to drive customer satisfaction and service growth for the VERITON® SPECT/CT and D-SPECT product lines. This role is responsible for executing service strategies, building strong customer relationships, and achieving or exceeding assigned service KPI targets. The ideal candidate will have a strong background in biomedical engineering, field repairs, and customer support.
Spectrum Dynamics Medical develops, manufactures, sells, and services state-of-the-art nuclear medicine imaging systems. We are transforming the Single Photon Emission Computed Tomography (SPECT) imaging systems market from analog to digital detection technology, enabling hospitals and clinicians to provide superior healthcare services at significantly lower costs. We launched the world’s first digital cardiac dedicated SPECT system, the D-SPECT Cardio system, in 2007. Since then, the D-SPECT® has become the system of choice for functional cardiac imaging, with hundreds of systems sold worldwide. We then launched the VERITON® SPECT/CT, which employs identical digital detectors made of Cadmium Zinc Telluride (“CZT”). Along with ingenious hardware design, proprietary software, and proprietary algorithms, this enables imaging at unprecedented speed, with a low radiation dose, and superior image quality. The VERITON® SPECT/CT is a platform for next-generation imaging and therapy-guiding applications.
Role Overview
The Regional Medical Physicist will serve as a medical physicist supporting Spectrum Dynamics Medical’s nuclear solutions across the assigned geographical region. This role combines hands-on clinical collaboration, medical physics expertise (including phantom experiments), and direct interaction with research partners and key clinical sites. This role requires up to 30–40% regional travel and involves maintaining effective collaboration with SD internal R&D, service, and sales teams. Effective communications with regional team members, customers, and extended team members.
Position Responsibilities
- Provide on-site and remote advanced medical physics support, including protocol optimization, reconstruction parameter guidance, and clinical-technical troubleshooting.
- Lead or support acceptance testing of newly installed systems, compliance with regulatory/clinical standards.
- Collaborate with regional clinical partners to support ongoing and new clinical research, including data collection, study execution, and technical documentation.
- Serve as the regional expert for advanced image quality topics such as noise reduction, reconstruction methods, quantification processes, and protocol standardization.
- Engagement in research and development initiatives, including beta testing, phantom and advanced verification processes, and the provision of structured feedback from clinical settings.
- Deliver training, workshops, and technical presentations to clinicians, technologists, and doctors.
- Development dedicated R&D tools and\or workflow based on user needs
- Maintain strong working relationships with KOLs, research hospitals, and academic partners in the territory.
- Document findings, observations, and research outcomes clearly and systematically.
- Speak at regional or national events on behalf of Spectrum Dynamics.
- Present at customer sales events as needed.
- Collaborate with sales and marketing team members.
- Anything else assigned to you by your managers as we grow our company.
Experiences, Knowledge, Skills and Abilities
- M.Sc. or Ph.D. in Medical Physics, Applied Physics, Biomedical Engineering, or a related field.
- Strong understanding of SPECT/CT systems, image reconstruction principles, and quantitative imaging.
- Demonstrated experience with clinical or translational research.
- Excellent communication skills and the ability to work independently in clinical environments.
- Working from home as a baseline.
- Ability and willingness to travel 30–40% across the region as needed.
- Collaborating with the R&D team, including feature developments, is an advantage.
- Expertise in clinical research and data analysis methodologies- an advantage.
- Programming or data analysis skills (Python/MATLAB) are a plus.
Applications
Please submit job applications by email to [email protected]
